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FAQ

 
 

General Questions


How do you accommodate varying riding abilities?

The tour is both to challenge and enjoy. So ride within your capabilities.

All of the tours and events provided are for your enjoyment. During the course of an event or tour, our guides will be constantly ensuring that your comfort is a priority. If you begin to feel uncomfortable or feel that the route is a struggle, the team will adjust the route or provide assistance, so you can enjoy the day.

What is a Single Supplement?

A Single Supplement is an additional charge that secures a private room for solo travelers.

Are Non-Riders welcome on the trip?

Of course! We are able to provide non-rider activities while your friend or partner is off on a ride.

What about rain/ bad weather?

Tours run in all weather. If it's raining continuously at the start or during a tour, our professional guides will determine the best course of action and get consensus from the group before making any changes to the planned tour.

Should I Tip Italy Bike Tours Staff?

Tipping is a very personal thing, and something that we ask you to consider. It is far from compulsory and something that we do not specify as a percentage.

Do you use WhatsApp during Tours?

Italy Bike Tours uses WhatsApp to distribute updates, reminders and photographs to our clients during a Tour. Please download app should you not have it prior to arrival. It also creates lifelong friendships, allowing previous clients to remain in contact post-tour.


Booking The Trip


What's the best way to book?

Selecting a tour/event online is the best way to ensure your place. Once a deposit is taken, you’ll be contacted by the team with further information regarding the tour/event and finalising the balance of the payment.

Can I cancel or defer my tour?

Please refer to our Terms and Conditions for Cancellation Policy Details.

What if I have an issue with Payment at Checkout?

Italy Bike Tours uses a third party payment gateway provided by Squarespace.

Possible reasons for your card not being accepted could be

  1. If your card number is incorrect, a red warning will display. Check your card number for errors and try again.

  2. Incorrect Information - If your expiration date or CVV code is incorrect, your bank will deny the charge. Correct the information and the issue should resolve.
    Transaction Declined - If your card number, expiration date, and CVV are all correct, then your bank is denying the charge for another reason. Contact your bank with the date and time you tried to make a charge to either Squarespace Inc.

  3. Also, Squarespace is unable to accept Verified by Visa and MasterCard with SecureCode cards at this time.


WHAT'S NOT INCLUDED?


What am I required to pay for?

  • Flights

  • Insurances

  • Personal Hotel Expenses

  • Pre- Or Post-Tour Accommodation

  • Some meals and drinks may not be included for all days of a tour, but we’ll be happy to provide recommendations to the best gelaterias, cafes and restaurants in the region.

  • Alcoholic drinks and soft drinks


Preparing for A Tour


Can I bring my own bike?

Yes, if you prefer to use your bike on tour, you will be responsible for all shipping arrangements. Our team will ensure that during the event your bike will be maintained and cleaned, to allow for safe and fun riding.

Can I bring my own pedals and/or bike seat?

It is recommended to bring your own cycling shoes and pedals which can be installed by our guides at the beginning of the tour. If you prefer to use your own saddle, you are more than welcome to bring it. Our guides will install it for you at the start of the tour.

Do you cater for specific dietary requirements?

When booking your tour, we advise discussing dietary restrictions with our team. You can do this via email or leave a note in when prompted to do so on the online booking form. Italy is renowned for great food as well as it’s fabulous hospitality and restaurants, and hotels will be delighted to cater for your specific requirements.

Am I fit enough to come on a tour?

Of course! We pride ourselves on being an inclusive company and indeed most of our trips offer multiple daily riding options. If you have any questions regarding this, we advise that you get in touch with one of the team prior to booking. They will be able to give you some information on average ride speeds.

What cycling clothing do I need to bring for the tour?

As the weather during an event can change suddenly from warm sunny blue skies to cold rain, the need to bring clothing for all occasions is essential. If possible, bring a second set of cycling kit, just in case, and the second set can be stored within the support vehicle, should you need it.

Recommended Minimum Clothing:

  • Arm Warmers

  • Bib-Shorts

  • Gilet

  • Long Sleeve Jersey

  • Leg Warmers

  • Neck Warmer

  • Short Sleeve Jersey

  • Rain Jacket

  • Winter Gloves

  • Winter Base Layer

Should I bring my Lights?

Please bring a set of front and rear lights, as we may need to travel through tunnels or galleries.


Italy Bike Tours Kit Dimensions

Men’s Jersey Dimensions

Sizes XS S M L XL XXL

Chest (in) <33 33-36 36-39 39-42 42-45 >45

Men’s Bib Short Dimensions

Sizes XS S M L XL XXL

Waist (in) >28 28-30 30-32 32-34 34-36 >36


Women’s Jersey Dimensions

Sizes XS S M L XL

Bust (in) <32 32-34 36 36-38 >38

Waist (in) <27 27-29 29-31 31-33 >33


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